Your privacy is our priority. This document clearly explains how spiv2 collects, uses, stores, and protects your personal information as a member of our platform in Malaysia.
Last Updated: 1 January 2026Note: This Privacy Policy applies to all users of the spiv2 platform in Malaysia. By using our services, you agree to the collection and processing of your personal data as described in this document. We only collect data that is strictly necessary for platform operations.
Spiv2 is committed to protecting the privacy of every user on our platform. This Privacy Policy has been established to fulfil our obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.
This document explains in detail how we – spiv2 and companies within the same group – handle your personal data throughout your use of the platform, from the moment you register an account all the way to your withdrawal of winnings. We believe that transparency in data handling is the foundation of trust between a platform and its users.
This policy applies to all services provided by spiv2, including the official website, mobile app, and any other official communication channels we operate. In the event of any conflict between other language versions and this English version, the English version shall apply for users in Malaysia.
Jurisdiction: This Privacy Policy is governed by the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). spiv2 fully complies with the provisions of the PDPA in all aspects of processing users' personal data.
Spiv2 only collects data necessary for platform operations, legal compliance, and improving the user experience. The following outlines the categories of data we collect, along with their purposes and retention periods:
| Data Type | Example | Purpose | Status |
|---|---|---|---|
| Identity Information | Full name, ID number, date of birth | Account verification (KYC), legal compliance | Mandatory |
| Contact Information | Email, phone number | Account communications, security notifications | Mandatory |
| Financial Information | Bank account number, e-wallet | Processing deposits and withdrawals | Mandatory |
| Usage Data | Game history, login logs, IP address | Security, fraud detection, technical support | Auto |
| Device Data | Device type, operating system, browser | Platform optimization, unauthorized access detection | Auto |
| User Preferences | Language settings, game preferences | Personalizing the user experience | Options |
We never collect sensitive data such as medical records, religious information, or political views. All data collected is limited to what is necessary for the operation of a legitimate and secure online gaming platform.
The personal data we collect is used for specific, identified purposes. spiv2 will not use your data for any other purpose not stated here without first obtaining your consent.
Marketing: spiv2 may send promotional information and exclusive offers via email or app notifications. You may withdraw consent for marketing communications at any time through your account settings without affecting core services.
Spiv2 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in the course of operating the platform, we may need to share certain data with the following necessary parties, all of whom are bound by strict data protection agreements.
We Will Not: Selling your data to advertisers, sharing your data with competitors, or disclosing your personal information to any party without a valid legal basis or your explicit consent.
Spiv2 continuously invests in security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction. Our multi-layered security system encompasses multiple levels of technical and organisational safeguards.
Security Guarantee: While no system can guarantee absolute security, spiv2 applies the highest industry standards to protect your data. In the event of any data breach affecting your information, we will notify you within 72 hours in accordance with international best practices.
The spiv2 platform uses cookies and similar tracking technologies to enhance the user experience, secure login sessions, and understand overall platform usage patterns.
Types of cookies we use:
You can manage cookie settings through your browser settings at any time. However, disabling essential cookies may affect platform functionality. Note: spiv2 does not use third-party advertising cookies.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by spiv2. We fully respect and facilitate the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request a correction free of charge.
You may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
Under certain circumstances, you may request that we temporarily restrict the processing of your data.
To exercise any of the above rights, please contact the spiv2 Privacy team via 24/7 Live Chat. We will process your request within 14 business days. Identity verification may be required before your request can be processed.
Spiv2 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised.
| Data Category | Retention Period | Basic |
|---|---|---|
| KYC & Identity Records | 5 years after account closure | Legal Requirements |
| Financial Transaction Records | 7 years after the transaction | Legal Requirements |
| Game Log & Activity | 2 years after the last activity | Operational Requirements |
| Support Communication Data | 1 year after the case is resolved | Operational Requirements |
| Marketing & Preference Data | Until consent is withdrawn | Consent-Based |
Once your account is closed, we will retain only the minimum data required for legal compliance. Data that is no longer needed will be deleted using secure deletion methods that ensure it cannot be recovered.
Spiv2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via your registered email or a prominent notice on the platform at least 7 days before the changes take effect.
Continued use of the spiv2 platform after an amendment notice is posted constitutes acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed on how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
Response Time: All privacy-related enquiries will be responded to within 3 business days. For formal complaints requiring investigation, we are committed to providing a full response within 14 business days.
Every step we take in handling your data serves one goal – ensuring you play with peace of mind and complete trust in our platform.
Every bit of data transmitted between your device and spiv2 servers is protected with military-grade encryption. No third party can intercept or read your data in transit.
Our identity verification process uses licensed third-party KYC technology. Your documents are reviewed in a protected environment and are not retained longer than necessary.
Only authorized personnel may access user data, and only for designated purposes. Every access is automatically logged and monitored to prevent internal misuse.
Spiv2 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are respected and upheld at all times without restriction.
Your data is stored in internationally certified data centers with AES-256 encryption, regular backups, and tested disaster recovery systems. Your data availability is guaranteed at 99.9% uptime.
The spiv2 platform undergoes regular penetration testing and security audits by independent cybersecurity firms. Any vulnerabilities identified are addressed and remediated before they can be exploited.
With a transparent privacy policy and world-class security systems, spiv2 is a platform you can trust completely. Register today and start playing with peace of mind.